Returns & Exchanges

At Xenos Jewelry, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original Xenos gift box and secure it within a padded shipping mailer to prevent damage during transit.

3

Label and Ship

Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Check and Refund

Once our artisans inspect the returned item for quality assurance, we will process your refund or ship your new exchange piece within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing