Frequently Asked Questions

Everything you need to know about your Xenos Jewelry experience.

What materials are used in Xenos Jewelry?

We use premium materials including 14k and 18k gold plating, 925 sterling silver, and high-grade stainless steel to ensure durability and a luxurious finish.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and customs processing.

Does your jewelry tarnish or change color?

Our pieces are engineered with anti-tarnish coatings; however, to maintain their brilliance, we recommend avoiding direct contact with perfumes, lotions, and excessive moisture.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products hypoallergenic?

Yes, all Xenos Jewelry is 100% lead and nickel-free, making our pieces safe and comfortable for those with sensitive skin.